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General sales and service conditions


1. Scope

1.1 The offer is intended exclusively for people  "CUSTOMERS" with a delivery address in Switzerland, the Principality of Liechtenstein or France.

1.2 These general conditions of sale (hereinafter referred to as "GTC") apply to all contracts between the CUSTOMER and ORPHEE.

2. Conclusion of the contract

2.1 L. When making a purchase via the online store, the offer to conclude a contract is made by the CUSTOMER by clicking on the “order” button, after having completed the order page. By submitting this offer, the CUSTOMER refers to these T & Cs and accepts them.

2.2 The automated e-mail sent by ORPHEE following the sending of the order, confirming receipt of the order, does not constitute acceptance of the order.

2.3 The sending of the goods to the CUSTOMER is considered as a declaration of acceptance by ORPHEE,

2.4 The scope and subject of the contract, such as the goods ordered and the price as well as the terms of service and, where applicable, the date of service, are defined in the invoice or in the confirmation of dispatch.

3. Price

3.1 All prices for the goods are net prices, indicated in Swiss francs (CHF), excluding VAT, deposit charges and, for electrical devices, excluding advance recycling tax (TAR) or advance disposal tax (TEA) .

3.2  Orphee reserves the right to modify the prices and conditions at any time. The price indicated in the online store when the CUSTOMER makes the offer forms an integral part of the contract. Promotional prices are only applicable during the period of validity of the respective action.

4. Delivery

4.1 Deliveries are limited to the territory of Switzerland,  from the Principality of Liechtenstein, France and EU countries. Delivery is made to the delivery address and to the contact person indicated by the CUSTOMER during the ordering process.

4.2 For any order of an amount less than CHF 150.-, standard delivery costs  CHF 10.00 (excluding VAT) or express delivery of CHF 19.00 (excluding VAT) for express delivery are charged.  at CHF 150.-, standard delivery costs are free. For express delivery, the costs  are billed at CHF 19.-.

4.3 Delivery times are generally 1 to 2 days  working days for express packages and 3 to 5 working days for standard delivery packages.

4.4  Delivery is subject to the condition of compliant delivery from ORPHEE's suppliers. Cases of force majeure, such as strikes or other union actions, riots, wars, pandemics, natural disasters as well as any suspension of deliveries by the supplier or manufacturer, are not considered as a delay in delivery.

4.5  Partial deliveries are eligible if not all of the items ordered are in stock. The delivery costs will be  billed only once.

5. Risk transfer

ORPHEE's obligation is fulfilled upon handing over the goods to the carrier. Upon shipment the risk is transferred to the customer. ORPHEE cannot be held responsible for any possible fault on the part of the carrier. In the event of material services, the risk is transferred to the CUSTOMER at the time of delivery or, in the event of delay in acceptance by the CUSTOMER, from the start of the delay.

6. Guarantee and withdrawal

6.1 The CUSTOMER has the obligation to check the condition of the goods delivered as soon as possible according to the usual course of business and to report any identified defect to ORPHEE without delay. Obvious transport damage must be noted on the delivery documents and be reported in writing to ORPHEE and the carrier without delay. Hidden defects must be reported immediately after their discovery, otherwise the delivered goods are considered accepted.

6.2 ORPHEE executes the guarantee by remedying the defects, by repair or replacement delivery, at the option of ORPHEE. The replaced products become the property of ORPHEE. In this case, ORPHEE is also free to cancel the contract. The CUSTOMER only benefits from a right of withdrawal in the event of major defects and simultaneous failure of repair or replacement delivery. Apart from this the customer has no right of withdrawal, for any legal reason whatsoever.

7. Liability

To the extent permitted by law, any liability of ORPHEE for the CUSTOMER's damages is excluded, regardless of the legal reason for the claim.

8. Right of return

8.1 The return of goods without defect must be the subject of a written and reasoned request from the CUSTOMER within seven  (7) days after delivery and must be expressly accepted by ORPHEE. The merchandise must be returned in perfect condition, without traces of use, in the original packaging, duly prepaid. 7 days after receipt of your order no more refunds or complaints will be possible. The goods must be returned to the following address: ORPHEE, av.haldimand 43, 1400 Yverdon The refund request must be made by email to  Please attach your bank details to your request.

8.2 In the event of loss of the parcel, the return can only be credited upon presentation of the receipt issued by the post when the parcel is deposited.


9. Payment terms

9.1 Payment of the price is made by paypal, bank transfer or credit card.

9.2 In general, the delivery of packages is made after payment for the totality of the goods.

For training, after purchasing the training we will contact you within 10 days for any information.


9.3 The CUSTOMER only benefits from a right of set-off or retention to the extent that the claim has been legally established or is undisputed. The presence of defects only authorizes the retention of a portion of the price appropriate to the defect reported.

10. Retention of title

The delivered goods remain the property of ORPHEE until full payment of the price.

11. Data protection

11.1 The collection and processing of the CUSTOMER's personal data by ORPHEE are governed by the data protection declaration, which is an integral part of these T & Cs.

11.2 By accepting the GTC, the customer confirms the accuracy of the information provided and authorizes ORPHEE to obtain all the information necessary for the verification of the order from public offices, economic information companies and the credit information center. (ZEK). Existing customers are also subject to regular checks with the aforementioned institutions.

12. Safeguard clause and reservation of modifications

12.1 In the event that certain provisions of these GTC should prove to be invalid or incomplete, or that their execution becomes impossible, this has no influence on the validity of the other provisions. The parties undertake to replace the invalid provision with a valid and effective provision the content of which is as close as possible to the meaning and economic purpose of the invalid provision.

12.2 Any modification and / or any supplement to these T & Cs must be made in a form providing proof by text, such as in particular by mail or electronic mail. This also applies to any change in the written form requirement. By making use of ORPHEE's services after a modification of the T & Cs, the CUSTOMER tacitly accepts the new T & Cs.

12.3 Any other contractual condition stipulated by the CUSTOMER, in particular any condition that the CUSTOMER declares to be applicable with the acceptance of the contract, will not form an integral part of the contract. Such a condition will only be valid if and to the extent that it has been expressly accepted in writing by ORPHEE.

13. Applicable law and place of jurisdiction

Only Swiss law is applicable, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods. The place of jurisdiction is YVERDON. ORPHEE is also entitled to lodge a complaint at the CUSTOMER's domicile or with any other competent legal court. In the event of disputes resulting from contracts concluded with consumers, the jurisdiction is that of the domicile of the CLIENT when the action is brought by ORPHEE and that of the domicile or registered office of one of the parties when the action is brought by the CLIENT. .


1. Reference

The general provisions concerning the field of application, the conclusion of the contract, the price, the responsibility, the methods of payment, the data protection, the applicable law, the place of jurisdiction as well as the safeguard clause and the reserve of modifications s 'apply by analogy and in addition to participation in courses, insofar as they do not differ from the provisions below.

General training conditions

General clause

Any registration for one or more training days implies, on the part of the participant,

acceptance of these general training conditions.

1 Registration

To register for a course, the participant must return all the requested documents to the

registration form and make a deposit of 50% of the total amount of the corresponding training

flat-rate compensation in the event of cancellation (see paragraph 4).

The deposit or the full payment  must be paid through our website: -

training tab.

2 Training certificate

At the end of the training, a certificate of participation is given to each participant who has completed the

entire course. the

3 Payment terms

The total amount of the training must be paid no later than 15 days before the date of the first day of

courses through our website: - training tab.

4. Cancellation and postponement conditions


If for any reason whatsoever, the participant is obliged to cancel or postpone his reservation, only the administrative costs in the amount of CHF 50.- will be billed to him.  if this cancellation or postponement occurs more than 21 days before

the first day of training.


He will be billed:

• 50% of the total amount of the training including VAT as well as the administrative costs if the cancellation or postponement occurs between 21 and 15 days

before the first day of training

• 100% of the total amount of the training including VAT if the cancellation or postponement occurs less than 15 days

before the first day of training

Any training started is billed at full price including in the event of abandonment, cancellation,

absenteeism or delay due to the trainee throughout the duration of the training, what

whatever the reason. In this situation, no total or partial reimbursement, or postponement of the training

cannot be requested.

Any cancellation or postponement must be communicated by registered letter with acknowledgment of receipt.

The replacement by another person can under certain conditions be accepted. The Orphée Institute

reserves the right to accept or not the replacement, in particular if the basic training is not




The Orphée Institute reserves the right to exceptionally postpone or cancel the training.

If this cancellation or postponement occurs within a period of between 1 and 8 days before the date of the

training, then the postponement or reimbursement of the amount paid will be made directly by

transfer to the participant's bank account.

This reimbursement extends only to the amount of the training and in no case to the costs that

could have been incurred by the participant (transport, accommodation, etc.).

5 Models

The participant is responsible for finding his models. If a model cannot attend the course, for some training,

a skin or an exercise head can be put  available.

6 Confidentiality

During the services, the participant may be brought to know, deliberately or accidentally,

information relating to the exclusive know-how or the organization of the Orphée Institute. The participant is

subject to a confidentiality agreement, obliging it not to disclose this information.

7. Exclusion from the course

CUSTOMERS may be excluded from the course in the event of non-payment of course fees, serious breaches of course rules, intentional hindrance to the proper execution of the course as well as in other justified cases. Course fees remain fully due and will not be reimbursed.

8. Course documentation

The course documentation distributed is intended for the personal use of participating CLIENTS and remains the intellectual and real property of ORPHEE. If they are used for non-personal use, ORPHEE is entitled to assert its legal rights.

9. Special actions

The special offers related to the products are only valid in case of participation in the respective course and cannot be combined with other offers. Subject to change.


10. Data protection

With his registration, the CUSTOMER declares to agree with the use and publication of the photos taken during the lessons by ORPHEE for advertising purposes.

11. Insurance and liability

11.1 The conclusion of accident and cancellation insurance is the responsibility of the CUSTOMER.

11.2 To the extent permitted by law, any liability for damage during or in connection with courses organized by ORPHEE is considered excluded, for any legal reason whatsoever. The use of ORPHEE facilities is done at own risk. ORPHEE assumes no responsibility for theft or loss of items.

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